Working at the post office, I'm used to dealing with a moody public. So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?" "I went out this morning," she began, "and when I came home I found a card saying the mailman tried to deliver a package but no one was home. My husband was in all morning. He never heard a thing!" After apologizing, I got her parcel. "Oh, good," she gushed. "We've been waiting for this for ages." "What is it?" I asked. "My husband's new hearing aid."
我在郵局上班，對于顧客們的各種情緒早已習以為常了。所以，有一天當一個生氣的顧客氣沖沖地來到我的工作臺時，我還是非常平靜地問她，“有什么問題嗎?”“我早上上街了，”女顧客說，“我回到家的時候，我看到一個卡片，卡片說郵遞員要給我們家送包裹，但沒人在家。可是我的丈夫整個早上都在家啊。他說他什么都沒聽到”。在表示了歉意之后，我把包裹給了她?！班?，太好了”，那位女顧客喜形于色?！拔覀兊冗@東西都等多少年了!”“是什么好東西?”我問?！拔艺煞虻男轮犉鳌薄?/div>