?投訴信一直是移民類小作文?？嫉脑掝}，根據(jù)筆者多年的教學(xué)，發(fā)現(xiàn)投訴信一般可以從以下四個思路去發(fā)展。

一、投訴理由1：服務(wù)不周
?
投訴信中投訴服務(wù)是經(jīng)常會考到的話題，一般主要集中在對于飯店，賓館，餐廳，旅行社等服務(wù)性行業(yè)的投訴，此類書信一般在結(jié)構(gòu)上可分為以下幾個部分：
?
（一） 自我介紹，表明投訴內(nèi)容以及與收信人的相關(guān)性。
?
（二） 陳述投訴內(nèi)容，如時間、地點、人物、事件等，并指出對方服務(wù)問題所在以及由此而產(chǎn)生的對自己或者家人的影響。
?
（三） 提出整改建議或者希望得到對方的賠償或補(bǔ)償。
?
讓我們結(jié)合真題來分析一下：
?
You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency. In your letter,?
?
1. give the details of your tour
?
2. explain why you were unhappy with the service
?
3. say what you want the company do for you
?
題目并無指明具體投訴內(nèi)容，因此考生選擇余地較大，一般來說，建議考生可以考慮旅行社安排的住所不好，比如房間臟等。具體寫法如下：
?
The room was not cleaned on a daily basis and that my bed was made up only every three days.?
?
還可以說房間沒有熱水，比如：
?
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.
?
此外，還可以圍繞吃飯問題進(jìn)行投訴，如：
?
The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.?
?
上述所提到的關(guān)于服務(wù)質(zhì)量的投訴，大家不難發(fā)現(xiàn)里面說的房間，熱水，吃飯問題其實換一個服務(wù)性行業(yè)的考題我們也可以套用。因此我們要熟記這些基本的投訴點。
?
二、投訴理由2：質(zhì)量低劣
?
投訴信中反映產(chǎn)品質(zhì)量低劣是經(jīng)常會考到的話題，一般分為2種：一種是在題目中指明具體產(chǎn)品，如服裝、CD-player等；另一種是不具體指明買的產(chǎn)品是什么，讓考生自己去虛構(gòu)一樣物品，此類書信在結(jié)構(gòu)上一般由三部分組成：
?
（一）表明投訴原因以及與收信人的相關(guān)性。
?
（二）陳述投訴內(nèi)容，如購買的時間、地點、人物等，并指出產(chǎn)品具體問題所在以及由此而產(chǎn)生的后果。
?
（三）希望得到對方的賠償或補(bǔ)償。
?
讓我們結(jié)合真題來分析一下：
?
You have recently made a purchase from a department store in another town but found some problems with it after you returned home. Write a letter to the manager. In your letter,
?
1. say what product you have bought
?
2. explain the problems
?
3. say what you would like them to do
?
題目并無指明具體產(chǎn)品，因此考生選擇余地較大，一般來說，考生可以考慮服裝。關(guān)于服裝的投訴點，一般可以說新買的衣服褪色問題嚴(yán)重，品質(zhì)有問題。具體寫法如下：
?
The color of the sweater faded heavily and even dyed other clothes.
?
還可以說標(biāo)簽和配件丟失，比如：
?
I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing. Also, I couldn’t find the label of the shirt, so I was unable to know the proper way of washing or hanging it.
?
此外，圍繞服裝的投訴點還可以是材質(zhì)和描述不符，尺寸大小不合身等，如：
?
The garment was stretched out of shape and therefore no longer fits.
?
考生可以從中選擇一兩項進(jìn)行描述,還可以從對方店員服務(wù)態(tài)度方面入手，如：
?
I phoned your store last Wednesday and spoke to the store manager, a Mr. Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.
?
上述所提到的投訴產(chǎn)品的思路，可以作為考生在準(zhǔn)備投訴信件時的基本切入點。上面所提到的關(guān)于服務(wù)態(tài)度的投訴幾乎可以“百搭”各類質(zhì)量投訴話題的信件。因此建議考生不妨從記憶“經(jīng)典”套路為本，根據(jù)具體考試題目再做調(diào)整，起到以不變應(yīng)萬變的效果。
（未完待續(xù)）