不可不知的商務禮儀
4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?
你正在飯館吃工作餐。吃飯的時候，有人叫你去聽電話。你怎么處理你的餐巾？
Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?
把它放在你的椅子上。千萬別放在桌子上--萬一上面有食物殘渣呢？
5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?
你在給某人打招呼或者說再見。該什么時候和他們握手？
When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.
當你在他們的家里、辦公室或者街上被介紹和他們認識的時候。換言之，和某人握手沒有什么不合適的。確保你與男士或者女士握手時都要有力（但是不要握疼）。
6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?
你忘了和一個商務助理去吃午餐了。你覺得很糟糕，而且知道他生氣了。你該怎么做？
Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!
給他打電話，另約一個時間。而且不要忘記為你的錯誤道歉。想象如果換了你你會有什么樣的感覺！
本書適用于準備參加劍橋大學ESOL考試中心商務英語證書考試的考生，共包括四套完整的商務英語證書考試真題。商務英語證書考試的等級與歐洲語言測試協(xié)會/劍橋大學語言測評標準設定的5個級別，歐洲委員會制定的語言教學大綱有關。在英國國家語言標準的范圍內(nèi)，商務英語考試也符合英國資格與課程考試機構(gòu)所制定的語言讀寫能力的國家標準。
