不可不知的商務(wù)禮儀
商務(wù)與社交禮節(jié)技巧性很強(qiáng)。舉止得當(dāng)會(huì)帶來(lái)很大的區(qū)別。做一做下面的快速測(cè)驗(yàn)，看看遇到以下的商務(wù)情況你會(huì)怎么做。
1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?
當(dāng)你正在接見(jiàn)一個(gè)重要的客戶貝塔先生時(shí)，你的上司阿爾法女士走了進(jìn)來(lái)。你站起來(lái)說(shuō)"阿爾法女士，這是我們的客戶，來(lái)自圣地亞哥的貝塔先生。"這么介紹對(duì)嗎？
No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.
不對(duì)，總要先介紹更重要的那個(gè)人。你應(yīng)該稱呼你的客戶說(shuō)："貝塔先生，這是我們部門(mén)的副部長(zhǎng)，阿爾法女士。"記住要使用人們的正式商務(wù)頭銜－這么做有助于讓他們覺(jué)得他們舉足輕重。
2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?
你和一個(gè)重要的客戶坐進(jìn)一輛出租車(chē)?yán)?。你讓客戶坐在靠路邊的那一?cè)。這么做正確嗎？
Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.
正確。當(dāng)你的客戶下車(chē)時(shí)，他／她就會(huì)站在路邊，因此就不必?fù)?dān)心往來(lái)車(chē)輛或者挪位置下車(chē)了。
3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?
人們提議向你敬酒。你說(shuō)"謝謝"然后喝一小口你的酒水。你做對(duì)了嗎？
No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.
不對(duì)。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個(gè)人都給你敬完酒再站起來(lái)，對(duì)給你敬酒的人說(shuō)一聲簡(jiǎn)短的"謝謝"，然后開(kāi)始致敬酒詞。
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