【BEC高級(jí)】問題處理(1/2)
來源:滬江聽寫酷
2012-08-21 22:43
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HINTS
Penco Telecommunications
Hello, Penco Telecommunications.
At last, I was just about to hang up. I've been on the phone for ten minutes going through various options, none of which I wanted.
I do apologise for the wait, sir. How can I help you ?
I've been waiting in all day for an engineer to come and repair my line. He was due to come at ten o'clock this morning. It's now three in the afternoon. I telephoned at 12 o'clock and one of your operators promised to call me back, but she hasn't. I've wasted my day waiting around and worse than that I still can't receive any calls.
I'm very sorry. Can I have your number and I'll look into it straight away ?
Yes, it's 01889 245624.
OK. One moment, I'm going to see who the engineer is that has been assigned to the job. OK, I have his number. I'm going to put you on hold and try to find out what's happened.
Please don't disappear. As I said, it took me ten minutes to get through in the first place.
Don't worry. I'll come straight back to you. One moment.
你好,Penco電信。
我差點(diǎn)就掛電話了。我已經(jīng)打通電話有十分鐘了,也有很多的選擇,但沒有一個(gè)是我所期待的。
非常抱歉讓你等了,先生,有什么我能幫你的嗎?
我在這里等一整天了,希望有個(gè)經(jīng)歷來維修我的電話線。他本來說今早十點(diǎn)過來的,現(xiàn)在已經(jīng)是下午3點(diǎn)鐘了。我十二點(diǎn)的時(shí)候打過電話,你們的一個(gè)接線員承諾說會(huì)回我電話,可是她沒有。我把時(shí)間浪費(fèi)在等電話,而且最糟糕的是我沒有收到任何的來電。
我非常地抱歉。你能給我你的電話嗎,我馬上查一下。
好的,01889245624
好的,請(qǐng)稍后,我看看是那個(gè)經(jīng)理選派了這個(gè)工作。好的,我有他的號(hào)碼了。我稍后再接聽你的電話,我去了解一下究竟發(fā)生了什么事。
請(qǐng)不要消失。就像我之前說的,最初的時(shí)候花了我十分鐘等電話。
請(qǐng)不要擔(dān)心,我馬上就回來,請(qǐng)稍后。
——By lsy34