So we could do presentation techniques this time round and then put forward a proposal for sessions on negotiating skills and customer care and anything else they might want in the future. That sounds good. We'll go with that. We should have more chance like that of fitting in with people's availability. Well, the company always tried for residential course at weekends before. I gather that wasn't popular. Also, the managers I spoke to weren't keen to come into work even earlier for training sessions. Mm. Well, if we start off with a series of full-day events during work time, I think that'd be best. Yes, session early in the morning would be short. We wouldn't achieve much. OK, we'll propose that. Did you discuss when we'd start? I suggested March. I'd have liked to get this contract underway before the end of our financial year, and we're already quite booked up from the end of May onwards. Don't they have a big launch coming up in the first week of April? Yes, they said March will be hectic, so as soon as the launch is over and they're had a week to clear up would fit in best. OK. So what needs to be done next? Shall we put together a proposed schedule? Mm, we'll need to do that soon. For now, we're got to get on with devising a survey to go out to everyone included in the programme. We can start working on costings to send to their senior management as soon as we've done that. OK, let's just...