電子郵件 你很可能不知道的5個誤區(qū)
作者:滬江英語
2015-05-15 14:37
Everyone has a different email ritual.
每個人的郵件習(xí)慣都不一樣。
Maybe you send emails early in the morning, or late at night. Maybe you create insanely long subject lines or militaristically short ones. Maybe you CC as many people as possible in hope of eliciting a response. You stay steadfast in your superstition — but what if you could know for sure what?really?works?
也許你會在一大早或夜深的時候發(fā)送郵件,或者你會寫一個冗長或極短的標題,又或者你會盡可能轉(zhuǎn)發(fā)越多的郵件以獲得一個回應(yīng)。你堅持你所堅持的習(xí)慣——但你能確保這真的可行嗎?
1.MYTH: Monday is the best day to send an email.
誤區(qū)1:周一是發(fā)送郵件的最佳日子。
TRUTH: Sorry — Mondays are still useless.
真相:不好意思——周一仍無特殊意義。
Yesware found that email reply rates were actually significantly higher on the weekend. That's likely because people take it slow and have more time to reply. During the week, reply rates were essentially the same every day.
Yesware網(wǎng)站調(diào)查發(fā)現(xiàn),周末的郵件回復(fù)率實際上比平日的高出很多。這有可能是因為人們可以擁有更多的時間慢慢地回復(fù)。在工作日里,每天的郵件回復(fù)率則基本持平。
So what's with the Monday hype? Perhaps because it's usually the beginning of the work week. People have time to catch up before getting bogged down in other responsibilities and endless email threads. Days of the week really has no bearing on anything, unless you know for a fact that the person you're emailing enjoys receiving stuff on Monday more than any other day.
那么周一大擁擠是什么回事?也許是因為這是一周的開始,人們就有時間在投入其他任務(wù)或無止境的郵件困擾之中趕上進度。平日里的確與其他事情無關(guān),除非你知道你所發(fā)送郵件的對象更傾向于在周一收到信息。郵件回復(fù)率則基本持平。
2.MYTH: Emails get faster responses in the morning.
誤區(qū)2:在早上,郵件更容易被回復(fù)。
TRUTH:?Well...sort of.
真相:恩,某些時候吧。
Emails sent between 6 a.m. and 7 a.m. were found to have quick responses. However, so were emails sent in the evening, around 8 p.m. About 40% of emails sent around those times received a response. Again, knowing your audience can greatly impact what time you decide to send that email.
在早上6點到7點間發(fā)送的郵件通常都很快被回復(fù)。不過,在晚上8點發(fā)送的郵件也同樣很快地得到回復(fù)。大約有40%的郵件在這些時間段里發(fā)送出去都會收到回復(fù)。再者,了解你的發(fā)送郵件的對象的習(xí)慣,對你決定何時發(fā)送郵件有很大的幫助。?
3.MYTH: Subject lines should be short.
誤區(qū)3:主題欄一定要短。
TRUTH:?It actually doesn't seem to matter.
真相:這真的是無所謂。
The subject line is kind of like a headline — it reels the reader in. However, Yesware data shows that length of the subject line didn't have an actual impact on open or reply rate. That doesn't mean your subject line should be a novel — short and sweet is a saying for a reason. For example, one of the most successful email subjects of all time? Just the word "Hey," sent by Barack Obama's?re-election campaign?last year. Its simplicity was a victorious coup for the campaign's fundraising efforts.
主題欄的就像一個標題——能讓讀者了解郵件內(nèi)容。不過,Yesware網(wǎng)站的數(shù)據(jù)表示,主題欄的長短并不能影響點閱率或回復(fù)率的高低。這不意味著你的主題欄像部小說——簡單明了是有理由的。例如,永不過時的郵件主題是什么呢?只是一個單詞“Hey”,是美國總統(tǒng)奧巴馬去年再度競選時所發(fā)出的郵件。它的簡練精準是獲取競選投資的非常成功的郵件策略。
If you're looking for strategic keywords, Yesware found that "steps," "campaign" and "next" had the highest open and reply rates. On the opposite end, the?worst?words to put in a subject line are "calendar" and "online." Stop emailing everyone your online calendar, they're apparently not interested.
如果你也在尋找有策略性的關(guān)鍵詞,Yesware網(wǎng)站發(fā)現(xiàn)諸如“steps”, “campaign”, 和“next”這樣的字眼的郵件擁有最高的點閱率和回復(fù)率。另一方面,主題欄最糟糕的字眼就是 “calendar”和 “online”這樣的詞。不要再給每個人發(fā)送你的在線日程表了,很顯然對方并不感興趣。
4.MYTH: Adding multiple recipients gets faster responses.
誤區(qū)4:添加多個收件人就能收到更快的回復(fù)。
TRUTH:?That's not going to work. Instead, use that "CC" option.
真相:這并沒有用。相反,不如“轉(zhuǎn)發(fā)”。
Resist the urge to bog down the recipient field. Just because you send your email to?more people, doesn't mean you'll get more responses. Instead, Yesware's data shows that putting one person in the "To" recipient field, and "CC"-ing other recipients gets a 10% higher reply rate. When you do that, the one person is more obligated to respond, because they're the top recipient. Give a bunch of people that responsibility, and they'll shrug it off on the next person.
堅決避免淪陷收件人欄。因為即使你發(fā)送給再多的人,也不一定收到相應(yīng)多的回復(fù)。Yesware網(wǎng)站的數(shù)據(jù)表示,把一位收件人到“to:”欄,再把其他的收信人填到 “轉(zhuǎn)發(fā)”欄,會有10%的更高的回復(fù)率。當你這樣做,對方就必須給予你回復(fù),因為他們是第一位收件人。如果你讓一大堆人同時查看你的這封郵件,他們只會甩頭轉(zhuǎn)至下一封郵件。
It's like a less urgent version of the?bystander effect. When faced with a situation around other people, you just stand by, expecting someone else to do something.
這有點像是旁觀者效應(yīng)的低程度版本。當與其他人一起面臨一件事情,你只會站在一旁,期望別人做點什么。
5.MYTH: Send emails today, get responses tomorrow.
誤區(qū)5:今天發(fā)送,明天收到回復(fù)。
TRUTH:?Nope — you should be getting a response within 24 hours.
真相:不——收到回復(fù)的時間一般在24小時內(nèi)。
Yesware found that 90% of emails that?ever?get replies get one on the same day. After, a response is increasingly less likely. But don't despair — following up to an email yields a 21% chance of getting a reply.
Yesware發(fā)現(xiàn)90%的郵件至少會在當天就能收到了回復(fù)。若超過了時間,收到回復(fù)的幾率就會很低。但請別失望——后續(xù)的郵件會有21%的幾率獲得回復(fù)。
So what do you say in a follow-up? It depends on who is on the receiving end. If you're following up to a cold email, make sure you're always following up within the thread. Sending a new email gives the other person too much work. Then, keep it brief.
那么在后續(xù)的郵件該說些什么?這就要取決于收件的對方。如果你在跟進一封冷冰冰無人情味的郵件,要確保自己有足夠的耐心。若給對方重新發(fā)送一封郵件就太費時費力了,所以,要以簡短為主。